Frequently Asked Questions
Subjects
General
Login & Membership
| Q. |
Where
can I find the information on my active subscription plan? |
| A. |
After you log in, go to the "My profile" tab and click on the
"Subscription Information" button at the bottom of the page, this will lead you
to the subscription information. You will find the renewal date where the next
fee will be charged according to the characteristics of the subscription Plan
you chose when registering. |
| Q. |
What
happens if my credit card information is no longer valid for any reason? |
| A. |
When you register, you provide our payment broker with a valid credit card to
activate your selected subscription plan. We automatically renew the
transaction according your selected plan (monthly, quarterly etc). If we
can't renew your subscription with your current billing information, we block
your access to the LoadXchange services and, on your next visit, when you log
in, you will be invited to revalidate a credit card payment to reactivate your
account. We are confident that this system covers most of the events that
involve the use of a credit card as a payment mode . |
Find & Post Loads
| Q. |
How
much time do I have to repost my "Find Loads" or my "Post Loads"
before they are erased? |
| A. |
The LoadXchange services housekeeping task will erase any "Find Loads" or "Post
Loads" that are more then 4 days past the transportation date. So you have a 4
day period to repost your "Find Loads" and or "post Loads" to a present or
future date. This 4 day grace period should cover most of the
statutory holidays. |
| Q. |
Why
can't I access the "Find Loads" or "Post Loads" feature of the Loadchange
services Web site? |
| A. |
Only members of the Brokers type have access to both features; Carriers can
only "Find Loads", and Shippers can only "Post Loads". Be sure to select the
appropriate subscription plan when you register. You can upgrade your
subscription plan at all times by contacting our customer service. |
| Q. |
I
want to delete or repost more than one record in the Current Posting list or in
the Posted Loads list. How do I proceed? |
| A. |
You could easily select a continuous range of records by clicking on the first
row to highlight it and then press SHIFT key and click on the last row of the
selection you want. This will highlight all the records between the first and
the last row in a single operation. Depending on the speed of your computer and
the amount of rows selected, this operation could take a few seconds. If you
want to select discontinuous record, you have to click on the first row you
want and then press the CTRL key and click on all the other rows, one at a
time. If you make a mistake and want to unselect a row, just click again while
pressing CTRL. Once your selection is made, just click on the Delete button or
on the Repost calendar to apply those actions to the selected records. |
| Q. |
How
do I edit a Posted Load?
|
| A. |
LoadXchange does not allow you to edit directly posted loads. The reason is
that once your load is posted, bidders could immediately access it and begin to
quote on it. The only thing you may change on a load is its description and its
reference. If you really need to change something else, here is how to proceed.
From your Posted Loads list, select the load you want to change. Then, click on
Copy button. This will bring you an exact copy of the original load. From this
copy, you could edit all the information you want. After you save this new
load, just delete the original. You should know that you will also delete all
the attached bids on that load.
|
Demo
|